1. Detailed description of goods and/or services
(Your Company) is a business in the ____________________________ industry that ____________________________ .
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within ____ days and delivery confirmed by way ______________________ .
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
3. Export restriction (Optional)
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by (Your Company) is subject to availability. In cases of unavailability, (Your Company) will refund the client
in full within 30 days. Cancellation of orders by the client will attract a ____ % administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
(Your Company) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
6. Payment options accepted
Payment may be made via Visa and MasterCard.
7. Card acquiring and security
Card transactions will be acquired for (Your Company) via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by (Your Company) separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
(Your Company) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, _____________________ .
(Your Company) may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by ____________________________ (sole trader / private company / close corporation) based in South Africa trading as
____________________________ and with registration number ____________________________ and ________________________________
14. (Your Company) contact details
Company Physical Address: ____________________________________________________________________________________________________________________
Email: ________________________________________________________________ Telephone: _________________________________________________________